Privacy Policy

1. Company Details

MVision Atlantic LLC ("MVision Atlantic," "we," "us," or "our") is a business process outsourcing (BPO) company that provides outsourced customer support, call center services, sales staffing, and back-office solutions to businesses across the United States and Canada. MVision Atlantic is headquartered at:

This Privacy Policy describes how MVision Atlantic collects, uses, discloses, and retains personal information in connection with the operation of our website and the delivery of our services. It applies to visitors to our website, prospective and current clients, and individuals whose personal data MVision Atlantic processes on behalf of its clients in the course of providing BPO and call center services.

By using our website or engaging our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this policy, please discontinue use of our website and services.

2. Information We Collect

MVision Atlantic collects personal information in two capacities: (a) as a business collecting information about its own website visitors and clients, and (b) as a service provider collecting and processing information on behalf of its clients in the course of delivering BPO and call center services.

2.1 Information You Provide Directly

When you interact with our website, request a consultation, or engage our services, we may collect:

• Name, job title, and company name
• Email address and phone number
• Billing and payment information
• Any other information you choose to share when booking a strategy call or communicating with us

2.2 Information Collected Through Service Delivery

In the course of providing outsourced customer support, BPO, and call center services on behalf of our clients, MVision Atlantic and its personnel may collect and process personal information about third-party individuals (such as our clients' customers), including:

• Full name, contact information (phone, email, mailing address)
• Account and transaction information
• Call recordings, chat transcripts, and customer support interaction histories
• Lead qualification data and CRM records
• Appointment, scheduling, and follow-up information
• Any other information provided by individuals during the course of a support or sales interaction

This data is collected and processed strictly on behalf of and under the direction of the applicable client. MVision Atlantic acts as a service provider (or data processor) with respect to such data, and its use is governed by the applicable client agreement.

2.3 Information Collected Automatically

When you visit our website, we and our third-party service providers may automatically collect certain technical information, including:

• IP address and general location data
• Browser type and device information
• Pages visited, time spent on pages, and referring URLs
• Cookie identifiers and similar tracking data

For more information about how we use cookies and similar technologies, please see our Cookie Policy.

3. How We Use Your Information

MVision Atlantic uses the personal information it collects for the following purposes:

3.1 Business Operations and Service Delivery

• To respond to inquiries, schedule strategy calls, and provide information about our services
• To onboard and manage client relationships
• To deliver outsourced customer support, call center, sales, and BPO services on behalf of clients
• To manage billing, payments, and contractual obligations

3.2 Communications and Marketing

• To send service updates, operational communications, and responses to inquiries
• To send marketing and promotional communications about MVision Atlantic's services, where permitted by applicable law and subject to your right to opt out
• To run advertising campaigns through third-party marketing partners

3.3 Improvement and Analytics

• To analyze website usage and improve the functionality and content of our website
• To monitor the quality and performance of our service delivery
• To conduct internal research and develop new service offerings

3.4 Legal and Compliance

• To comply with applicable laws, regulations, and legal obligations
• To enforce our terms of service and client agreements
• To protect the rights, safety, and property of MVision Atlantic, its clients, and others

4. SMS / Text Messaging

MVision Atlantic LLC offers SMS/text message communications to individuals who expressly opt in to receive them.

How consent is obtained. We collect SMS consent through our appointment booking form at staffingcallcenter.com/calendar. The form provides two separate, unchecked, optional consent checkboxes — one for transactional messages and one for marketing messages. Consent is never pre-selected, is not required to submit the form, and is not a condition of purchase.

Types of messages. With your consent, we may send: (a) transactional messages such as appointment confirmations, meeting links, reminders, and account notifications; and (b) if separately consented, marketing messages such as service offers and updates.

Message frequency and rates. Message frequency varies. Message and data rates may apply.

Opting out. Reply STOP at any time to unsubscribe. Reply HELP for assistance, or contact support@staffingcallcenter.com or (551) 321-2991.

Mobile information sharing — no third-party disclosure. We do not sell, rent, or share your mobile information, phone number, or SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Mobile information is shared only with service providers who help us deliver these messages (such as our SMS platform and CRM), and those providers are contractually prohibited from using it for any other purpose. For the avoidance of doubt, mobile opt-in consent and mobile information collected for SMS purposes are expressly excluded from the disclosures described in Section 4.2 (Marketing and Advertising Partners) and Section 15 (Social Media Advertising) of this Policy.

5. Disclosure of Personal Information

MVision Atlantic does not sell personal information to third parties for their own marketing purposes. However, in the course of operating our business, we do share personal information with the following categories of third parties for legitimate business purposes:

5.1 Client Organizations

Personal information collected on behalf of a client is shared with that client as part of MVision Atlantic's service delivery obligations. This includes customer interaction data, call recordings, lead data, and account information collected in the course of providing outsourced support or BPO services.

5.2 Marketing and Advertising Partners

MVision Atlantic engages third-party marketing companies and digital advertising agencies to manage advertising campaigns on our behalf. These partners may access contact information and behavioral or engagement data solely for the purpose of executing those campaigns. They are prohibited from using the data for any other purpose.

5.3 Independent Contractors

MVision Atlantic may engage freelance professionals and independent contractors, including through platforms such as Upwork, to assist with service delivery. These contractors may access client or customer data only to the extent necessary to perform their assigned work and are bound by confidentiality obligations.

5.4 Technology and Infrastructure Providers

We use third-party service providers for cloud hosting, data storage, CRM platforms, communication tools, and other infrastructure necessary to operate our business. These providers access personal information only as needed to maintain and support those systems.

5.5 Legal and Regulatory Authorities

We may disclose personal information to government agencies, regulators, law enforcement, or legal counsel where required by applicable law, court order, or legal process, or where necessary to protect the rights, safety, or property of MVision Atlantic, its clients, or others.

5.6 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of all or a portion of our business assets, personal information may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

In the past 12 months, MVision Atlantic has disclosed personal information to third parties in the categories described above for business purposes. All such disclosures were made pursuant to written agreements requiring the recipient to protect the information and use it only for the specified purpose.

6. Data Retention

MVision Atlantic does not apply a single fixed retention period to all personal information. We retain personal information for as long as necessary to fulfill the purposes for which it was collected, to comply with applicable legal obligations, to resolve disputes, and to enforce our agreements. The appropriate retention period varies depending on the nature of the data, the context in which it was collected, and the legal or contractual requirements that apply.

As a general matter:

• Client and account data is retained for the duration of the client relationship and for as long thereafter as necessary to satisfy legal, tax, audit, and accounting obligations. In practice, this may mean retaining certain data for up to five years or longer depending on the applicable client engagement and legal requirements.
• Customer interaction data processed on behalf of clients — including call recordings, transcripts, and support records — is retained for as long as required by the applicable client agreement, applicable law, or legitimate business need.
• Marketing and website data is retained for as long as necessary to support our marketing and business development activities, subject to applicable opt-out and deletion rights.
• Legal compliance data is retained for as long as required by applicable federal, state, or provincial law, regardless of whether the underlying client relationship has ended.

When personal information is no longer required for any of the above purposes, we take reasonable steps to securely delete, destroy, or anonymize it in accordance with applicable law and industry standards.

7. Your Data Rights — How to Review or Update Your Information

We are committed to keeping your personal data accurate, complete, and up to date. Subject to applicable law, you have the following rights regarding the personal information we hold about you:

• Access. You may request a copy of the personal information we hold about you, along with information about how we use it and who we share it with.
• Correction. You have the right to request that we correct inaccurate or out-of-date information about you.
• Deletion. You may request that we delete your personal information, subject to certain legal exceptions where we are required to retain it.
• Restriction. You may request that we limit or stop processing your personal information in certain circumstances.
• Withdrawal of Consent. Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

How to Submit a Request

To exercise any of the above rights, please email us at support@staffingcallcenter.com. Please include your full name, the email address associated with your account or interaction with us, and a clear description of your request. We may take reasonable steps to verify your identity before processing your request. We will respond within the timeframe required by applicable law.

Please note that in certain circumstances we may be unable to fully comply with a request — for example, where we are required to retain data to meet a legal obligation or to resolve a dispute. In such cases, we will explain the reason we are unable to complete the request.

8. Do Not Track Requests

Some web browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that your browsing activity not be tracked. We do not alter our data collection and use practices in response to DNT signals transmitted from web browsers. There is no industry standard for how DNT signals should work on commercial websites, and therefore we have not implemented a mechanism to respond to such signals at this time.

We cannot control third parties' responses to DNT signals. Third parties' responsiveness to DNT signals is governed by their respective privacy policies.

We will continue to monitor developments in this area and may update our practices if a recognized standard is established. For information on managing your preferences regarding cookies and similar tracking technologies, please see our Cookie Policy.

9. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). This section describes those rights and how to exercise them.

9.1 Your California Rights

• Right to Know. You have the right to request information about the categories and specific pieces of personal information we have collected about you, the categories of sources from which it was collected, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
• Right to Delete. You have the right to request that we delete personal information we have collected from you, subject to certain exceptions.
• Right to Correct. You have the right to request that we correct inaccurate personal information we maintain about you.
• Right to Opt Out of Sale or Sharing. You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising. You may exercise this right by clicking the "Do Not Sell or Share My Personal Information" link on our website, or by emailing support@staffingcallcenter.com.
• Right to Limit Use of Sensitive Personal Information. To the extent we collect sensitive personal information, you have the right to limit its use to purposes permitted by the CPRA.
• Right to Non-Discrimination. We will not discriminate against you for exercising any of your California privacy rights.

9.2 Global Privacy Control (GPC)

We recognize the Global Privacy Control (GPC) opt-out signal as a valid opt-out of the sale or sharing of personal information, as required under the CPRA. When we detect a GPC signal from your browser, we will process it as a request to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.

9.3 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf by emailing support@staffingcallcenter.com. We may require verification of both the agent's identity and your authorization before processing the request.

9.4 Categories of Personal Information Collected

In the past 12 months, MVision Atlantic has collected the following categories of personal information:

• Identifiers (name, email address, phone number, IP address)
• Commercial information (transaction records, service history)
• Internet or other electronic network activity (browsing behavior, cookie data)
• Professional or employment-related information (client and contractor data)
• Audio and electronic data (call recordings, chat transcripts)

9.5 Categories Disclosed for Business Purposes

In the past 12 months, MVision Atlantic has disclosed personal information to third parties for business purposes. Please see Section 5 (Disclosure of Personal Information) for a full description of the categories of information disclosed and the categories of third parties to whom it was disclosed.

10. Canadian Privacy Rights (PIPEDA)

For individuals located in Canada, MVision Atlantic complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Canadian residents have the right to access personal information held about them, request corrections to inaccurate information, and withdraw consent to the collection, use, or disclosure of personal information, subject to legal and contractual restrictions.

To exercise your rights as a Canadian resident, please contact us at support@staffingcallcenter.com. We will respond to your request within 30 days as required by PIPEDA. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

11. Cookies

MVision Atlantic uses cookies and similar tracking technologies on its website. For full details on the types of cookies we use, their purpose, how long they are retained, and how to manage or disable your cookie preferences, please see our Cookie Policy.

12. Data Security

MVision Atlantic takes reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures include access controls, confidentiality obligations for personnel and contractors, and secure communication and storage practices.

Despite these precautions, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your personal information. In the event of a data breach that affects your rights, we will notify affected individuals as required by applicable law.

13. Third-Party Websites and Services

Our website may contain links to third-party websites or services that are not operated or controlled by MVision Atlantic. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. MVision Atlantic is not responsible for the privacy practices or content of third-party sites.

14. Children's Privacy

Our website and services are not directed at individuals under the age of 16. MVision Atlantic does not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take prompt steps to delete it. If you believe we may have collected information from a child under 16, please contact us at support@staffingcallcenter.com.

15. Social Media Advertising — Facebook (Meta) and LinkedIn

MVision Atlantic runs paid advertising campaigns on Facebook (Meta) and LinkedIn, including through lead generation ad formats on both platforms. This section describes how personal information is collected and used in connection with those advertising activities, as required by Meta's Advertising Policies, LinkedIn's Lead Gen Forms Terms, and applicable privacy laws including the CCPA/CPRA.

15.1 Facebook (Meta) Ads and Lead Ads

MVision Atlantic uses Facebook and Instagram advertising, including Meta Lead Ads (also called Instant Forms), to promote its services and collect inquiries from prospective clients. When you interact with a MVision Atlantic ad on Facebook or Instagram, or submit information through a Meta Instant Form, the following applies:

What we collect. Through Meta Lead Ads, we may collect your name, email address, phone number, job title, company name, and any other information you choose to submit in response to the form. We may also collect behavioral and engagement data through the Meta Pixel, which tracks activity on our website such as page views, button clicks, and form submissions.

How we use it. Information collected through Facebook Lead Ads and the Meta Pixel is used to:

• Follow up on your inquiry about MVision Atlantic's services
• Schedule strategy calls or consultations
• Send marketing and service communications, subject to your right to opt out
• Measure the effectiveness of our advertising campaigns
• Build and refine advertising audiences for future campaigns, including custom audiences and lookalike audiences on Meta's platform

Data sharing with Meta. When you interact with our ads or visit our website, certain data may be shared with Meta Platforms, Inc. as part of the advertising and retargeting process. This data sharing is governed by Meta's own Privacy Policy, available at https://www.facebook.com/privacy/policy. MVision Atlantic is the data controller for information collected directly through our Lead Ads forms. Meta acts as an independent data controller for data processed through its own platform.

Opting out. You can manage your Facebook ad preferences and opt out of interest-based advertising through your Facebook account settings at https://www.facebook.com/adpreferences. You may also opt out of Meta's use of your data for advertising purposes by contacting us at support@staffingcallcenter.com.

15.2 LinkedIn Ads and Lead Gen Forms

MVision Atlantic uses LinkedIn advertising, including LinkedIn Lead Gen Forms, to reach business professionals and generate inquiries about our services. When you interact with a MVision Atlantic ad on LinkedIn or submit information through a LinkedIn Lead Gen Form, the following applies:

What we collect. LinkedIn Lead Gen Forms may pre-populate with information from your LinkedIn profile, which may include your name, email address, phone number, job title, company name, and LinkedIn profile URL. You may also be asked to answer custom questions as part of the form.

How we use it. Information collected through LinkedIn ads and Lead Gen Forms is used to:

• Follow up on your inquiry about MVision Atlantic's services
• Schedule strategy calls or consultations
• Send marketing and service communications about MVision Atlantic's BPO, call center, and staffing solutions, subject to your right to opt out
• Measure and analyze the performance of our LinkedIn advertising campaigns

Data sharing with LinkedIn. Information submitted through LinkedIn Lead Gen Forms is processed in accordance with LinkedIn's privacy terms. LinkedIn retains Lead Gen Form submission data for up to 90 days in Campaign Manager. MVision Atlantic retrieves and stores that data in accordance with this Privacy Policy and applicable law. LinkedIn's Privacy Policy is available at https://www.linkedin.com/legal/privacy-policy.

Opting out. You can manage your LinkedIn ad preferences and opt out of interest-based advertising through your LinkedIn account settings. You may also opt out of receiving further communications from MVision Atlantic by emailing support@staffingcallcenter.com.

15.3 Your Rights Regarding Social Media Ad Data

Personal information collected through Facebook and LinkedIn advertising is subject to the same data rights described in Section 7 of this Privacy Policy — including the right to access, correct, delete, and restrict processing. California residents have additional rights under the CCPA/CPRA as described in Section 9, including the right to opt out of the sale or sharing of personal information. To exercise any of these rights, please email support@staffingcallcenter.com.

16. Miscellaneous

16.1 Changes to This Privacy Policy

MVision Atlantic reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, provide additional notice. We encourage you to review this policy periodically. Your continued use of our website or services following the posting of any changes constitutes your acceptance of the revised policy.

16.2 International Data Transfers

MVision Atlantic operates in the United States and delivers services through personnel based in Lebanon and potentially other jurisdictions. By using our website or services, you acknowledge that your personal information may be transferred to and processed in countries other than your own. Where required by applicable law, we implement appropriate safeguards to protect personal information in connection with such transfers.

16.3 Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

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